Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category Returns Window, Actions Possible and Conditions (if any)
Home Décor:

Clocks

Mirrors

Frames

Vases

• Decorative Objects

• Center piece

• Candles

• Wall décor items

• Calendars

• Air Freshener Dispensers

 

14 days

Refund, replacement or exchange

Wood Craft :

·         Lamps,Lighting&Accessories

·         Beach Furniture

·         Book Cases & Shelves

·         Wine Racks

·         Wooden Partitions

·         Almirahs & Cabinets

·         Artistic Fittings

·         Handles, Knobs & Locks Curtain Rods & Accessories

·         Sandlewood articles

·         Sculpture

·         Figurines

·         Pottery

·         HOUSEWARE,TABLEWARE,KITCHENWARE

·         LAWN,GARDENORNAMENTS&ACCESSORIES

·         HOMEFURNISHINGS&MADEUPS

 

 

10 days

Refund or replacement

Tableware

·         Stainless Steel Tableware

·         Table Mats

·         Table Top

·         Eathenware

·          Pocrcelain

·         Stoneware

10 days

Refund, replacement or exchange

Furnishing

·         Bedroom Furniture

·         Living Room Furniture

·         Dining Room Furniture

·         Kitchen Furniture

·         Classroom & Study Furniture

·         Children’s Furniture

·         Hotel & Restaurant Furniture

·         Garden Furniture

·         Beach Furniture

·         Book Cases & Shelves

·         Wine Racks

·         Wooden Partitions

·         Almirahs & Cabinets

·         Artistic Fittings

·         Handles, Knobs & Locks Curtain Rods & Accessories

 

10days

Refund, replacement or exchange

Try & Buy 10 days

Refund only

This policy shall be applicable selectively (geographical coverage, product, customer and time periods).

Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided.

No Questions Asked, subject to the terms of this Policy 10 days

Refund or replacement

This policy enables easy product return requests for customers s through the Platformdirect approvals, subject to pickupproduct validations at the time of pick-up and fraud prevention mechanisms.

This policy shall be applicable only if the product was bought when this policy was applicable on the product. If not, the policy provided here. shall apply on the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.

Exceptions to this policy: Following claims will be covered under the policy provided here. and through corresponding validation processes

a.    product undelivered

b.    product/accessories missing

c.    wrong product/accessories delivered

No Returns categories Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

You can view the complete list of non-returnable products here.

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category Conditions
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories, ,freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
Undamaged Product The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 – General Rules for a successful Return

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

 

  1. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.

Wrong Delivery – (Customer received delivery message, product not delivered):

‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’